設計
- 款式眾多, 產品清單未能詳盡。歡迎提供圖片, 隨時與我們討論蛋糕設計。
- 付款後，產品設計及口味將不會更改。恕不接受退款。請在付款前確認訂單詳情。
- 所有照片、插圖和描述僅供參考。每件產品都是手工製作，因此都是獨一無二的。請允許位置和形狀上的細微差別。
付款
- 請於 48 小時內付款。若在規定時間內未收到相關款項，訂單將被取消，恕不另行通知。
- 對於緊急訂單，請在6小時內付款以確認製作。
- 客戶必須提供交易證明。未能提供交易證明的，將不接納訂單。
- 下訂單時需全額付款。
- 我們只接受銀行轉帳（匯豐銀行 / 中銀香港）、轉數快 或 Payme付款。
- 在任何情況下均不接受退款。
產品免責聲明
- 我們的產品含有麩質、糯米、豆類等成份，如有食物敏感，請在訂購前與我們聯繫。
- 所有產品應冷藏或存放在室溫 (20-23°C) / 空調房間中，避免陽光直射，並放在平坦的表面上。
- 不使用任何防腐劑或添加劑，請享受新鮮製作的手工產品。
- 對於因儲存不當造成的產品損壞，我們不承擔任何責任。
惡劣天氣情況
- 當天文台發出8號或以上颱風訊號或黑色暴雨警告訊號懸掛時，所有服務將暫停。
- 極端天氣訊號取消後一小時內恢復自取服務。
- 極端天氣訊號取消後兩小時內恢復送貨服務。
- 所有受極端天氣影響的訂單均可重新安排在第二天送貨或提貨。如有疑問，請盡快與我們聯繫。
- 訂單不會因惡劣天氣情況取消或退款。
取消、退款、改期
- 付款確認後不可取消或退款。
- 訂金或任何付款於任何情況下均不予退款。
- 因任何情況改期送貨或自取需支付附加費：-
- 活動日期前 7 天重新安排需支付 30% 的附加費。
- 活動日期前 5 天重新安排需支付 50% 的附加費。
- 活動日期前 3 天重新安排需支付 80% 的附加費。
3天內不接受改期。
- 取貨後如有任何損壞，恕不退款。
- 如果蛋糕在運送過程中出現嚴重損壞以至無法辨認，將在14天內全額退款。
- 如果因超出我們合理控制範圍的任何情況（包括但不限於任何火災、洪水、爆炸、事故、機械故障、阻礙、暴動、政府行為、戰爭行為、恐怖主義等）而導致無法履行，我們將不承擔任何責任。
- 確認付款後，您將被視為已接受所有條款和細則。
- 如有任何爭議，Gloria CakeCraft 保留最終決定權。
Design
- The product list is not exhaustive. Please feel free to discuss with us about cake designs.
- Product design and flavor would not be changed after payment. No refund would be entertained. Please confirm the details of the order before making payments.
- All photos, illustrations and descriptions are for reference only. Every product is handmade and is therefore unique. Please allow subtle differences in placement and shape.
Payment
- Please settle payment within 48 hours after our invoice is delivered. The order will be cancelled without further notice if no payment received within the time frame.
- For urgent orders, please settle payments within 6 hours to secure production.
- Customers MUST provide transaction proof. Failure to provide a transaction certificate will not be considered.
- FULL PAYMENT is required upon placing the order.
- We accept bank transfer (HSBC / BOC), Fps or Payme only.
- NO refunds will be accepted under any circumstances.
Product Disclaimer
- Our products contain gluten, beans etc., please consider before ordering. Feel free to contact us.
- All products should be kept refrigerated or stored at room temperature (20-23°C) / air-conditioned room, out of direct sunlight on a flat surface.
- No preservatives or additives are used, please enjoy the freshness of our handmade products.
- We are not responsible for damage of product due to incorrect storage.
Extreme Weather Conditions
- All service will be suspended when Typhoon Signal T8 or above, or Black Rainstorm warning signal is hoisted.
- Pick-up service will be resumed within ONE hour after cancellation of extreme weather signals.
- Delivery service will be resumed within TWO hours after cancellation of extreme weather signals.
- All orders affected by extreme weather can be rescheduled to deliver or pick up on the following day. Please contact us as soon as possible for any rearrangements.
- Orders cannot be cancelled or refund due to extreme weather conditions.
Cancellation, Refund, Rescheduling
- NO cancellation or refund after payment confirmation.
- Deposit or any payment made is non-refundable.
- Surcharges applied for rescheduling due to any circumstances:-
- 30% surcharge for rescheduling 1 weeks before event date.
- 50% surcharge for rescheduling 5 days before event date.
- 80% surcharge for rescheduling 3 days before event date.
- NO rescheduling within 3 days will be accepted.
- Once picked-up, NO refund will be entertained regarding any damage.
- If there is major damage to the cake during the delivery to the extent that it is no longer recognizable, full refund would be proceeded in 14 days.
- We shall not be liable for any failure to perform, where such failure or delay results from any circumstances outside our reasonable control including but not limited to any fire, flood, explosion, accident, adverse weather conditions, traffic congestion, mechanical breakdown, obstruction of any private or public highway, riot, government act, act of war, terrorism, or from any industrial dispute or strike whatsoever.
- Upon payment confirmation, you will be deemed to have accepted all terms and conditions.
- In case of disputes, Gloria's CakeCraft reserves the rights of final decision.
